Sometimes we may ask for a log file to better help us to better resolve the problem. 

There is an attachment in form of a video on this article. 

 

How to obtain log files from client. 

Step 1. Navigate to the C:\ drive. 

Step 2. Open WOScan Folder

Step 3. Open Logs Folder

Step 4. Copy the log file from day problems were happening. 

 

Obtaining a Log File (VIDEO)