Problem: When using Wave Batch Order Selection, user reports that order expected to be in the batch at not.

Version: All

Troubleshooting: 

Scanco Multi-Bin provide an "Exceptions Log" to help trouble shoot why orders were not brought into a specific Wave Batch.  We suggest the following as first steps:

  1. Have all users exit Wave Batch Selection
  2.  Go to IM > Utilities > Multi-Bin Recalculate Quantity Allocated (This can be run while users are in the system) - Check the box for shipping proforma.
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    This will ensure that there are no "phantom holds" for an order in a Wave Batch that no longer exists.
  3. Go back to Wave Batch Order Selection and set your selection criteria.  Be sure to select the option for "Audit Selections"
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    Click the Select Button.
  4. Check the results.  If the orders that you are expecting are still not there, click the LOG button on the right side of the screen. 
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  5. This will print the log report, which will detail all orders which were evaluated and why they were not selected into the batch:
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