Windows Mobile: Device Center (WMDC)- Working with Windows 10

    Windows Mobile Device Center troubleshooting on Windows 10

     Sicaro Burnett  2019-05-22  in FAQs


    This article describes the steps to get Windows Mobile Device Center (WMDC) to work with Windows 10.


    The installer for WMDC can be downloaded from the link below:


     Windows Mobile Device Center troubleshooting on Windows 10

    1.      Unplug device from PC
    2.      Open Windows Explorer
    3.      Browse to C:\Windows\WindowsMobile



    4.  Right click on WMDC and choose Properties




    5.  Click on Compatibility




    6.  Click on Change settings for all users



    7.  Check the top box for Run this program in compatibility mode for Windows Vista and the box for Privilege Level Run this program as administrator, click Apply, then Ok



    8.     Run the command prompt as an administrator and run the following commands one at a time

    REG ADD HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

    REG ADD HKLM\SYSTEM\CurrentControlSet\Services\WcesComm /v SvcHostSplitDisable /t REG_DWORD /d 1 /f


    To open a command prompt as administrator, click start, type cmd, then right click on Command Prompt and select Run as administrator.


    9.    Open services.msc

    10.   Scroll down to Windows Mobile-2003 based device connectivityservices.png




    Right click and stop the service if it’s started, if not right click and choose properties


    Go to the Log On tab and check the box for Local System account.

    Apply then OK

     10. Right click on Windows Mobile-based device connectivity and stop the service is started otherwise choose properties


    11. Download WMDC-Helper.exe from the Juniper Systems article

    After it has downloaded, move it to the desktop, right-click it, and Run as Administrator.

    12. Reboot the PC.

    13.  While the PC is rebooting, if there is nothing on the device that needs to be kept, clean/cold boot the device, if there are, warm boot the device.
    14.  After the PC has been rebooted and before opening Windows Mobile Device Center, open Control Panel > Programs and Features > Turn Windows features on or off. Expand .NET Framework 3.5 and check both boxes. Allow Windows to update the feature.


    15.  Follow the steps in the Knowledge Base article below:



    Besides the items to look for open USB Serial Bus Controllers.  Look for any USB device that has (Device Descriptor Failed), if there are, remove them

    16. Open Windows Mobile Device Center, then plug in the mobile device.It should install the drivers and within a few minutes should start showing connecting then connected.


    If the mobile device does not connect, in Device Manager, look for any unknown devices that appeared, attempt to update the driver by pointing to C:\Windows\Windows Mobile it should then start installing the driver and connect to Windows Mobile Device Center.


    If you are on version 1709 or version 1803 of Windows 10  or on an earlier version of Windows 10 that was previously working you will need to uninstall and re-install Windows Mobile Device  Center again using the following Knowledge Base article